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The Human Resources Office (HRO) is committed to partnering with USIBWC management in attracting, developing, and retaining a highly qualified and diverse workforce that enables the agency to achieve its mission and strategic goals. HRO does so by managing the following comprehensive array of programs:

- Human Capital Strategic Planning;
- Staffing;
- Position Classification and Management;
- Pay and Leave Administration;
- Labor Relations;
- Employee Relations (including onboarding, benefits, conduct, and performance management and                recognition);
- Employee Development; and
- Technical Services.

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Federal Employee Viewpoint Survey Report

Federal Employee Viewpoint Survey results revealed significant improvement in several areas. Thirty-four of the 82 survey items were noted as strengths. The USIBWC's greatest strengths reflect employees' self-perception in their work environment, including the following: employees are willing make an extra effort to get a job done; they like the kind of work they do; they constantly look for ways to do their job better; employees believe their work is important; and they know how their work relates to the agency's goals and priorities. USIBWC management values employees' positive views of their work and how it contributes to the agency mission. At the same time, survey results identified the following challenges: employees feel that they lack sufficient resources to accomplish their work; they believe pay raises do not depend on how well they perform their jobs; employees do not feel that creativity and innovation are rewarded; they are not satisfied with opportunities to get a better job in the organization; and they do not believe their training needs are assessed. Management and employees need to focus on sustaining its many strengths while working together to address its challenges.